Live answering service
For your business to be competitive today it is important to present the right image and leverage every opportunity possible to win new business and retain and grow existing client business.
A professional image goes hand in hand with our Virtual Office solutions. There are two core services:
1. Virtual Address – A Prestigious Mail Address
Presenting the image you require can involve a Prime Mailing Address at our Dandenong business centre where we offer traditional services such as Mail Forwarding, Courier Services as well as Print, Copy and Design services.
For mail or courier packages that arrive for you, we notify you that they have come in by text and email. Where upon you can pop into the business centre to collect them or we can forward them on to you where ever you are either locally, interstate or international (handling fees apply).
2. Virtual Receptionist - Live Telephone Answering Service
What is a Virtual Receptionist? A Virtual Receptionist is a Live person who will answer the phone in your company name, introduce and transfer calls to you and your staff or send messages by email and SMS if you are not available or choose not to take a call.
With our 24x7 Phone Answering Service, a professional receptionist will answer and handle your telephone calls exactly as you would. We offer a Free 7 Day Trial so you can put us to the test, absolutely obligation FREE!
($17* per week)
($13* per week)
($9* per week)
Calls are answered by our friendly, professional receptionists exactly the way you require.
Virtual Headquarters also provide a comprehensive range of call answering services including live virtual receptionist and call messaging, diary and appointment management, and fax messaging services. As part of our call answering services, we can instantly provide you with a national 1300 number, 1800 number or local phone number for any location in Australia.
Simply sign up for a virtual receptionist 7-day free trial to get a local number and a professional Australian receptionist will be answering your calls in an instant. Our friendly customer service team can help upgrade you to one of our live call answering or messaging services plans and add virtual numbers for any location in Australia whenever you need them.
A virtual address is a business address which is either a mailbox located at a business centre or a receptionist mail handling service located at a virtual office. Both offer mail management services including mail notification, mail pick up and mail forwarding services. A virtual address can be used on your website and other marketing collateral to provide your business with professional physical presence.
A virtual address allows your business to have a ‘virtual’ presence in any geographic market, without the cost of leasing your own premises. Many customers want to deal with a business that they feel is ‘local’ to where they are. A virtual address gives customers a sense that you are closer and ‘like-minded’.
A virtual address also provides your business with a formal business address, which gives assurance that you are a business that can be trusted.
You can get a virtual address service, which is a mailing address and mail management services. When you add a call answering service, this is normally what can be defined as having a virtual office. In addition, we offer virtual office locations that have additional facilities which include co-working and private office space, meeting rooms and other services. Some of our virtual office locations are generally located in major cities and include prestigious CBD addresses.
Once you have signed up and paid for the service, you can be receiving your mail within 24 hours.
Chose the location(s) you would like to have as your virtual address. Complete the enquiry form, attach or send a copy of your ID (Drivers Licence, Passport or Identify Card), or call us on 1300 885 830 to process your enquiry. Our team will call you to finalise which subscription plan you want, process your payment and set up your account with your instructions for mail management.
We accept payment by EFT to the Virtual Headquarters bank account. Secure payment is made with our service agent over the phone as part of your account set up.
Yes, you can request additional addresses at any time. There are over 10,000 mailbox customers throughout our 50+ business centres and virtual offices Australia-wide. Many of our customers have numerous virtual addresses to show a regional, state or national presence. You can add new virtual addresses to your account at any time.
When your Virtual Address is established, upon receipt of mail or packages, you can opt to receive notifications by email, SMS or both.
Most of our 50+ locations have secure 24x7 access where you can collect your own mail. You will be issued your own key or security access code when your account is set up. You can also opt to have your mail automatically forward to you anywhere is the world.
You can opt to have your mail and parcels automatically forwarded to you anywhere in the world, as often as you require. If you have multiple mail pieces, we can bundle those and mail them to you in one package. Many locations, but not all, charge a small handling fee to bundle the mail up, pay the correct postage and mail it to you from an Australia Post, Post Office. The handling fee is typically $5 or $6 per bundle of mail sent, plus the cost of postage. All locations will charge the cost of postage stamps to forward your mail.
No, we do not offer a free trial for our virtual address service. We do offer a free trial for our Virtual Receptionist service – you can try that for free for 7 days.
Simply tick the box ‘Yes, I would like a call answering service’ on the enquiry form or let our customer service team member know when you speak to them. Alternatively, to instantly get an answering service, sign up for our virtual receptionist 7-day free trial. There is no lock in contract, no credit card required, and you can cancel any time. We can add local, regional or a national 1300 numbers or 1800 numbers to your answering service when you upgrade from a free trial to one of the subscription plans.
Your national account manager will provide you the details you need to be able to book meeting rooms and support services as and when you need them, wherever you need them.